Exchanges for Manufacturing Defects

We only offer exchanges for jewelry that is defective due to manufacturing faults (e.g., broken clasps, stones falling out, faulty construction). If you believe your item has a manufacturing defect, please notify us within 5 days of receiving the item. Any requests after the 5-day period will not be accepted, and items will be considered final sale. You must provide evidence of the defect (e.g., photos of the damaged item) so we can assess the issue on a case-by-case basis. Please contact us via [email]. If your item is deemed defective, we will offer you an exchange or refund, depending on product availability. For exchanges related to manufacturing defects, we will cover return shipping costs for the defective item where return of the original jewelry is needed.

Non-Defective Items

Please note that returns due to wrong or missing item(s) are only applicable for orders that are notified to us within 5 days of receiving the item. We do not accept returns or exchanges for items that are not defective, change of mind or misjudgement of sizings on the part of the customer. Jewelry that is returned because of dissatisfaction with the appearance or feel (e.g., tone of a natural material like shell or pearl variation, size fitting) will not be accepted. Please note that we do not accept returns due to damaged packaging from shipping. Due to the natural variation in materials such as shell or natural gemstones, slight differences in color, texture, or appearance may occur. These variations are not considered defects.

Conditions of Return

Items must be returned in their original sale condition: This means the item must be unworn, unused, and in brand new condition, with all original packaging, labels, and tags intact.