What is 925 Sterling Silver?
925 Sterling Silver is a high-quality alloy composed of 92.5% pure silver and 7.5% other metals, typically copper, to enhance durability. It is a popular choice for fine jewelry because of its lustrous shine, durability, and hypoallergenic properties. All of our products are crafted using plated 925 Sterling Silver to ensure quality and longevity.

Are your jewelry pieces hypoallergenic?
Our jewelry is unlikely to cause a reaction as they are all crafted from 925 Sterling Silver, a pure metal with low mix of other metals and is generally considered hypoallergenic for most wearers.

How do I know if a product is made from 925 Sterling Silver?
All of our jewelry is made from 925 Sterling Silver, and each piece is clearly labeled as such in the product description.

How do I care for my Sterling Silver jewelry?
Please refer to our jewelry care information here.

Does your jewelry tarnish?
Like all Sterling Silver jewelry, our pieces may tarnish over time due to exposure to air, moisture, or chemicals. However, with proper care and regular cleaning, you can minimize tarnishing and maintain the piece’s shine. We recommend polishing your jewelry occasionally with a soft cloth to remove any tarnish (Included in all purchase).

Do you offer custom jewelry?
At this time, we do not offer custom jewelry. However, we are constantly exploring new possibilities as we grow, so keep an eye on our store for future updates.

How can I determine my ring size?
Placing an order is easy! Simply browse our website, select the product(s) you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll provide your shipping information and payment details. We’ll take care of the rest!

Is it safe to shop on your website?
Yes, it’s absolutely safe! We use industry-standard encryption to protect your personal and payment information during transactions. Our website is secured with SSL (Secure Socket Layer) technology, which ensures that your data is safely transmitted.

What payment methods do you accept?
We accept a variety of secure payment methods, including credit and debit cards, GrabPay and PayNow.

How much is shipping?
Please refer to our shipping policy here.

Can I return or exchange my jewelry?
Please refer to our exchange and return policy here.

There are wrong/defective/missing items in my order. What should I do?
Please check your items against your order confirmation. If there are wrong/defective/missing items, please contact our customer support at support@fervejewelry.com.
Please refer to our exchange and return policy here to understand more.

Do you ship internationally?
Yes we do! Please refer to our shipping rates here.

Can I modify or cancel my order after I’ve placed it?
Once an order has been placed, it is processed quickly to ensure timely delivery, and we are unable to make changes or cancel orders once they have been confirmed. If you notice an issue with your order, please contact us immediately at support@fervejewelry.com, and we’ll do our best to assist you before the item ships.

What if I have a question that’s not listed here?
If you have any other questions, please feel free to reach out to us directly! We’re here to help. You can contact us via email at support@fervejewelry.com or through our Instagram here.